SUPPORT

HOW TO GET
HELP HERE.

TL;DR

Email gm@vibechain.com with your public wallet address and what happened. Never send a private key or recovery phrase. Report, hide and block are on every item; deleting your hosted account is one page away.

HOW TO REACH US

Email gm@vibechain.com about anything on the market, your cards or your wallet.
Write from any address; you do not need an account to ask. If it is about your account, send from the wallet you use, or include its public address.

WHAT TO INCLUDE

Your public wallet address (it starts with 0x), what you were doing, and what you saw instead.
The device and its version. In the vibe.market wallet app, SETTINGS → SUPPORT shows the app version; after an error, COPY SUPPORT DETAILS copies a support ID that lets us find the report.
For a purchase, opening or sale: the transaction hash, from ACTIVITY in the app or from the pack's page.
Never send your private key or recovery phrase, to us or to anyone. We will never ask for them, and nobody who does is us.

REPORTS, HIDING AND BLOCKING

Every card, pack, profile, chat line and message has REPORT, HIDE and BLOCK. Reports are reviewed; content that breaks the terms is removed and the account is ejected.
There is no tolerance for objectionable content or abusive users. Text that carries a slur cannot be posted at all.
To reach the lists of what you have hidden and blocked, open PROFILE → SAFETY & ACCOUNT.

YOUR ACCOUNT AND YOUR KEYS

vibe.market wallet is a self-custody wallet: your keys live on your device, behind its lock, and we never hold them. If a recovery phrase is lost and the device is gone, nobody can restore the wallet, us included.
Transactions on Robinhood Chain and Base are final once confirmed. We cannot reverse a purchase, an opening or a sale.
To delete your hosted account (chat, follows, drafts, profile), see the deletion page below. Public blockchain records remain.